How to get help from your library

For anything about your seat, payments or account, contact your library directly. These guides can answer the common questions first.

Contact your library

Open Support, or tap your name at the top right and then Support.
Under Need Help?, tap your library's Email or Phone to write or call.
Front desk hours shows when the desk is open.

If your library has turned it on, a green WhatsApp button at the bottom right of its site opens a chat with the library.

Before you ask

Your seat is about to run out: renew it.
You need a receipt: download it.
A UPI QR payment is still pending: your library has to check it first. See Pay by UPI QR.
You forgot your password: reset it.

When you contact the desk about a payment, give them your receipt number from My Payments.