Troubleshooting

I can't log in

• Click Forgot password? on the login page to get a reset link by email.
• Your staff and members sign in on your library's own address, not on the Librarify homepage.

See Log in.

A member paid online but there's no receipt

On Receipts, click Sync Pending Payments. Librarify checks with the gateway and adds the booking if the payment went through. A webhook does this automatically. See Connect Razorpay.

Razorpay or Cashfree doesn't show at checkout

1. In Settings → Integrations → Payment Gateways, check that Payment gateway is on under Checkout methods.
2. Under Available Payment Gateways, the gateway should show Active. If it shows Configured, off, turn on its switch.

See How online payments work.

A UPI QR payment is still pending

QR payments wait until you check your bank and verify them. See Verify the payment.

A staff member can't see a menu or button

Their role doesn't include that permission. The owner can change it. See Roles and permissions.

My website changes don't show

• Each website section saves on its own. Click that section's Save changes.
• Preview shows the saved design, so save first.

See Set up your website.

My custom domain stays pending

DNS changes can take a few hours. Check that the records at your domain provider match Librarify exactly, then click Check DNS again. See Custom domain.

I can't delete a coupon

Coupons that have been used can't be deleted. Deactivate them instead. See Coupons.

There's no Renew option on a booking

Renew shows only for bookings that have expired or are about to. See Renew a booking.

Still stuck?

Contact support.